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All CanaDream Inc. vehicles are insured with $5-million public liability and property damage. A deposit of $750.00 to $1500.00 is required on a major credit card for the collision and comprehensive Insurance deductibles as outlined below. The deposit is refundable upon the return of the vehicle in the same condition as it was received and not involved in any incident claims. Any guest that is involved in an incident will have their deposit held (to the maximum charge listed below) for a minimum of 60 days until the incident claim is closed. Claims that are less than the deposit amount will have the difference refunded to the Guest upon closing of the incident claim. The guest is responsible for the maximum charge detailed below where expenses include, but are not limited to: towing, storage fees, damage to CanaDream Inc. vehicle, damage to third party property, injury claims, insurance adjuster fees, legal fees. In addition, a $100 administration fee will apply to every incident. Our insurance does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation or replacement of vehicle if the vehicle is stolen or should an incident occur that makes the rented vehicle inoperable. In these situations and, depending on availability, a new, signed, rental agreement must be in place before a replacement vehicle is provided. Incidents must be reported within 24 hours and be accompanied by a written accident report and police report or file number.

The guest is responsible for the following maximum charges per incident:
Incident description Guest over 24 years of age Guest 21-24 years of age
Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report): $750.00 $1,500.00
Windshield / glass: $500.00 $500.00
Off Road (e.g. campsites, parking lots, driveways. gas stations etc.: $1,500.00 $1,500.00
Single Vehicle Incident (Any damage caused by contact with any stationary object (eg: parked vehicle, walls, trees, bridges, etc) anywhere (0n or off-road, private or public property): $1,500.00 $1,500.00
Vehicle Damage - cause unknown (including hit and run by unknown third party): $1,500.00 $1,500.00
Acts of Nature (Natural disasters including, but not limited to, hail, floods, lightning): $1,500.00 $1,500.00
Interior damage (not caused by two-vehicle accident on a numbered road): $750.00 $1,250.00
Collision with animals: $750.00 $1,250.00
Tire damage (does not include tow charges): $1,000 per tire $1,000 per tire
Undercarriage damage (not caused by two vehicle accident on a numbered road): All costs All costs
No written accident report & police file number (or station notification within 24 hours of accident): All costs All costs
Committing Hit and Run: All costs All costs
Incidents while driving in unauthorized areas or in the USA without prior authorization: All costs All costs
Incidents caused while the vehicle is driven by an impaired or unauthorized driver: All costs All costs
Damages incurred during an illegal act(s) and/or wilful damage: All costs All costs

Unauthorized Areas

Unauthorized Areas include northern surcharge areas, the USA, and any restricted geographic areas which CanaDream may determine at any time. Without prior permission to drive the vehicle in these areas, there is no insurance coverage; the guest is responsible for all damages, related expenses and costs; the guest is subject to a $900 penalty. CanaDream reserves the right to restrict access to specific geographic areas at any time. These restrictions may be applied at the time of pick up. The guest assumes all responsibility for any expense or loss of time while travelling in restricted geographic areas.

Northern Surcharge Areas
A northern surcharge will apply for rentals starting at any station other than Whitehorse and travelling to the following areas:

- Alaska Highway north of Fort St. John              
- Quebec and Labrador north and east of Sept-lles              
- Yukon
- Cassiar Highway (#37) north of Kitwanga, BC
- Baie James Road, QC
- Nunavut
- Highway 35 north of Peace River, AB
- Northwest Territories
- Newfoundland

Permission to travel to northern surcharge areas must be expressly requested and confirmed at the time of reservation.

Burning Man Surcharge
There is a surcharge of $1,000 for all RV vacations starting from any of our locations with permission to travel to the Burning Man Festival in Nevada, USA. Vehicles for Burning Man must be expressly requested and confirmed at time of reservation. Guests who travel to Burning Man without permission will be subject to a $1,500 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick up.

Prohibited Travel Areas
- Logging and non-public roads           
- The Dalton Highway (north of Livengood)
- Mexico
- North Canol Highway in the Yukon
- Denali Highway in Alaska                  
- Death Valley between May 1 - September 30
- Any and all un-numbered roads and highways

Urban restrictions
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa metropolitan area, the Guest is responsible for $7,500.